+33 6 9876 86 00top@1ea.comDELIVERY across Europe

FAQ

  • DELIVERY

  • Do you have delivery service?

    We deliver products internationally. Our Managers will inform you of the cost and delivery terms.

  • Where can I get order information?

    After placing an order on our website (in the section PRODUCTS / ONLINE CATALOG) you will receive an email or a call from the 1EA manager to clarify the details and place your order. If you do not hear back from us, please double check the email address and phone number you entered. If the data you entered is correct, please contact 1EA support

  • ABOUT PRODUCTS

  • What lids fit to which trays?

    One Click 400ml, 500ml, 800ml come with flat and 20cm high lids.
    One Click 550ml comes with a flat and 40cm high lids. One Click 1000ml comes only with a flat lid
    One Click 800ml and 1200ml with two sections have one lid option - a two-segment flat lid.
    You can contact 1EA managers for more detail.

  • ORDERS

  • How do I order samples?

    You can order samples with the "Order samples" button on the main menu panel of our site, or contact the 1EA team and give the code of the product that you want to test.

  • Is there a minimum order size?

    At 1EA it’s simple: our minimum order is one box.

  • SUSTAINABILITY

  • Which are more ecological - biodegradable bags or paper bags?

    Biodegradable goods are not very different from traditional plastic products. They decompose faster, but they still leave microplastics behind. Paper products are the more environmentally friendly as they decompose without a trace and can be easily recycled into new packaging as long as the paper product is not laminated with plastic.

  • What is a circular economy?

    It is an economic system aimed at minimizing losses and valuing resources through the longest possible use of goods and materials.

  • What is the difference between «biodegradable» and «compostable»?

    "Biodegradable" means a product that breaks down into natural elements. There are currently no industry standards for what makes a product "biodegradable". "Compostable" means that the product decay into natural elements within 90 days during processing in an industrial composting plant as defined in European standard EN13432.

  • Are 1EA products made of renewable materials?

    Yes, 1EA containers are made of renewable plant materials from FSC-certified providers.

  • Does 1EA have products from processed raw materials?

    The 1EA lids are made of recycled plastic. And 1EA packaging in general can be recycled into new packaging; We’re building a system with a minimal production of waste, for a safer environment.

  • QUALITY

  • I have a question / comment. Who should I contact?

    1EA is responsible for the quality of its products according to world standards. If you have any questions or comments on the quality, you can contact our Customer Service and we will sort your question as soon as possible.

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